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Order Status
When will my order be ship?
  Order will be ship within 48 business hours after payment is made.
You will receive an email with tracking number when the order is shipped.

All products must be inspected upon delivery or pick up. Damaged or missing products need to be reported immediately with pictures.

Consignees need to inspect the product upon delivery before signing anything from the driver.

If the order is damaged by just looking at the pallet, please REFUSE the order and write damaged/refused on Proof of Delivery receipt if needed.

If the package is in good condition but the product is damaged, please write "damaged" on the Proof of Delivery receipt

If the consignee is unable to inspect the product upon delivery, please write “pending further inspection”. Consignees still need to inspect the product within 12 hours upon delivery and report any damages or defects.

All damage/defects need to be reported immediately with pictures. Items reported damaged not noted on the Proof of Delivery will not be considered for re-shipment.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
My order never arrived.
  Please use the tracking number provided and check the delivery status on shipping company website.
If your packages each show a status of "delivered", please contact us for assistance.
A product or part is missing.
 

All shipments must be inspected for accuracy upon delivery or pick up.
Damaged or missing products need to be reported immediately with pictures.
I received the wrong product.
 

If you feel that you have received the wrong product, please contact us with pictures within 24 hours of receiving the product.

Please note: The actual colours may vary from the images shown for the following reasons:

The colour of the product will appear different in various lighting conditions (e.g. sunlight vs. fluorescent light).

Your individual monitor or phone settings can cause the appearance of the colour on the screen to differ from the actual photograph.
What is your cancellation policy?
 

A 5% cancellation fee is applied to any orders which are canceled before shipping or pick up.